1. Your rights in relation to privacy

Sitech Solutions Pty Ltd (Sitech Solutions) recognises and respects the importance of protecting the privacy of an individual’s personal information. This statement sets out how Sitech Solutions aims to protect the privacy of your personal information, your rights in relation to your personal information managed by Sitech Solutions and the way Sitech Solutions collects, holds, uses and discloses your personal information.

In handling your personal information, Sitech Solutions will comply with the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles and where relevant, the Credit Reporting Code. This policy statement may be updated from time to time.

  1. What kinds of personal information does Sitech Solutions collect?

Personal information is information or an opinion about an identified, or reasonably identifiable, individual. During the provision of Sitech Solutions’ products and services, Sitech Solutions may collect your personal information.

Generally, the kinds of personal information Sitech Solutions collects are:

  • contact and identification information such as your name, company name, business street and postal address, business telephone and facsimile number, business email address or other personal contact details;
  • professional information including your job responsibilities;
  • consumer credit information (provided the collection is expressly consented to and for a purpose related to an application for commercial credit), being credit-related personal information lawfully created and accessible within the Australian credit reporting system including:
  • identification information;
  • consumer credit liability information including information about credit accounts and credit limits;
  • repayment history information;
  • information about credit defaults;
  • credit eligibility information, which is information about you that Sitech Solutions obtains from a credit reporting body such as VEDA Advantage or Dunn & Bradstreet together with information Sitech Solutions derives from such information based on its own analysis; and
  • any other information lawfully obtainable within the Australian credit reporting system.

If your personal information is collected using a collection notice that references this Privacy Statement, you are taken to consent to the disclosure of your personal information to overseas recipients as detailed above. You also acknowledge and understand that by providing such consent that Sitech Solutions will not be required to take such steps as are reasonable in the circumstances to ensure such overseas recipients comply with the Australian Privacy Principles.

In connection with your personal information, Sitech Solutions may also collect information about your payment and shipping preferences for purchases and any special interests in products or industries.

In some circumstances Sitech Solutions may also hold other personal information provided by you.

  1. How does Sitech Solutions collect personal information?

Generally, Sitech Solutions collects your personal information directly from you, through:

  • registering with Sitech Solutions on its website;
  • completing order entry purchases;
  • completion of online or hard-copy application forms including but not limited to
  • credit application forms with Sitech Solutions;
  • job application forms;
  • a ‘Request a Quote’ form, quotes, invoices; and
  • any forms for creating an account; or
  • other exchanges with Sitech Solutions, including through face-to-face meetings or via email, telephone or facsimile.

There may be occasions when Sitech Solutions collects your personal information from other sources such as from an information services provider, credit reporting agency or a publicly maintained record. Generally, Sitech Solutions will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you.

  1. Why does Sitech Solutions need your personal information?

Sitech Solutions collects, holds, uses and discloses your personal information where it is reasonably necessary for the purposes of:

  • selling, hiring, buying, servicing and performing warranty;
  • providing equipment management services;
  • providing services in relation to the financing and resale of equipment;
  • evaluating applications for, and providing, commercial credit in relation to equipment, parts and services;
  • internal research on Sitech Solutions’ website users’ demographics, interests and behaviours to better understand and serve Sitech Solutions’ customers;
  • accounting, billing and other internal administrative purposes;
  • identifying and informing you of products and services that may be of interest to you from Sitech Solutions or selected third parties; and
  • any other legal requirements.

Where personal information is used or disclosed, Sitech Solutions takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to Sitech Solutions. However, without certain information from you, Sitech Solutions may not be able to provide its products and/or services to you.

  1. To whom does Sitech Solutions disclose your personal information?

Sitech Solutions discloses your personal information for the purpose for which Sitech Solutions collects it. That is, generally, Sitech Solutions will only disclose your personal information for a purpose set out at paragraph 4. This may include disclosing your personal information to affiliates and related parties, Sitech Solutions’ subcontractors and third parties engaged to perform administrative or other services for the purposes of:

  • processing customer orders and delivering and supplying products and services;
  • data processing and market research services;
  • marketing Sitech Solutions’ products and services;
  • regulatory and compliance purposes;
  • updating of credit information to credit reporting agencies;
  • resale and valuation services; or
  • underwriting, assessing and administering insurance risk and claims.

This disclosure is always on a confidential basis. Sitech Solutions may also disclose your personal information with your consent or if disclosure is required or authorised by law.

  1. Overseas disclosures

Sitech Solutions may disclose personal information to overseas recipients in order to provide its services and products and for administrative or other business management purposes. Recipients of such disclosures are located in the United States of America.

Before disclosing any personal information to an overseas recipient, Sitech Solutions takes steps reasonable in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles, or the overseas recipient is bound by a substantially similar privacy scheme and there are mechanisms that you can access to take action to enforce that scheme, unless you consent to the overseas disclosure or it is otherwise required or permitted by law.

  1. Direct marketing

Sitech Solutions may use and disclose your personal information in order to inform you of products and services of Sitech Solutions that may be of interest to you. In the event you do not wish to receive such communications, you can opt-out by contacting Sitech Solutions via the contact details set out in paragraph 12 or through any opt-out mechanism contained in a marketing communication to you.

  1. Security of your personal information

Sitech Solutions takes steps reasonable in the circumstances to ensure that the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. Sitech Solutions holds personal information in both hard copy and electronic forms in secure databases on secure premises, accessible only by authorised staff.

Sitech Solutions uses Secure Sockets Layer (SSL) encryption, when collecting or transferring certain personal information such as financial information, which is designed to make the information unreadable by anyone other than Sitech Solutions. SSL encryption functionality is evidenced by either the symbol of an unbroken key or closed lock (depending on your browser) being visible at the bottom of your browser window.

Sitech Solutions will destroy or de-identify personal information in circumstances where it is no longer required, unless Sitech Solutions is otherwise required or authorised by law to retain the information.

  1. Can you access and correct the personal information that Sitech Solutions holds about you?

Sitech Solutions takes steps reasonable in the circumstances to ensure personal information it holds is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by Sitech Solutions. If at any time you would like to access or correct the personal information that Sitech Solutions holds about you, or you would like more information on Sitech Solutions’ approach to privacy, please contact Sitech Solutions via the contact details set out in paragraph 12 below. Sitech Solutions will grant access to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.

To obtain access to your personal information:

  • you will have to provide proof of identity. This is necessary to ensure that personal information is provided only to the correct individual and that the privacy of others is protected;
  • Sitech Solutions requests that you be reasonably specific about the information you require; and
  • Sitech Solutions may charge you a reasonable administration fee, which reflects the cost to Sitech Solutions, for providing access in accordance with your request.

If Sitech Solutions refuses your request to access or correct your personal information, Sitech Solutions will provide you with written reasons for the refusal and details of complaint mechanisms available to you. Sitech Solutions will also take steps reasonable in the circumstance to provide you with access in a manner that meets your needs and the needs of Sitech Solutions.

Sitech Solutions will endeavour to respond to your request to access or correct your personal information within 30 days from your request.

  1. Online information – what kinds of non-personal information does Sitech Solutions collect and why?

How does Sitech Solutions collect information?

Sitech Solutions automatically receives some non-personal information when you visit Sitech Solutions’ website including:

  • the name of the domain from which you access the Internet;
  • the Internet protocol (IP) address of the computer you are using;
  • the browser software you use and your operating system;
  • the date and time you access Sitech Solutions’ website;
  • the geographic location from which you access Sitech Solutions’ website; and
  • the Internet address of the website from which you linked directly to Sitech Solutions’ website.

Sitech Solutions uses this information to monitor the usage of its website. All of the information Sitech Solutions automatically captures provides Sitech Solutions with the ability to enhance its customers’ search and shopping experiences and to determine aggregate information about its user base and usage patterns.

When you click on a link or banners on Sitech Solutions’ website that takes you to a third-party website (i.e. a website which is not controlled by Sitech Solutions), you will be subject to the third party’s privacy policy. While Sitech Solutions supports the protection of privacy on the Internet, Sitech Solutions cannot be responsible for the actions of a third-party website. Sitech Solutions encourages you to read the posted privacy statement on any and every website you visit, whether you are linking from Sitech Solutions’ website or browsing on your own.

  1. Does Sitech Solutions use electronic mechanisms such as “cookies”?

Sitech Solutions uses data collection devices such as “cookies” to deliver customised visitor experiences and to analyse website user metrics. “Cookies” are small files placed on your hard drive that assist Sitech Solutions in providing its services. While you may configure your browser to reject cookies, due to the technology Sitech Solutions uses, cookies are required to register with and purchase products and services online from Sitech Solutions’ website. Most cookies are “session cookies”, which means they are automatically deleted from your hard drive once you close your browser. You may encounter cookies or other data collection devices that are placed by third parties. Sitech Solutions does not control the use of cookies by third parties.

Sitech Solutions also capture metrics on the number of visitors to its sites for use in server capacity needs.

  1. How to contact Sitech Solutions

For further information or enquiries regarding your personal information, or if you would like to opt-out of receiving any promotional communications, please contact Sitech Solutions’ Privacy Compliance Officer at:

Privacy Compliance Officer
Sitech Solutions Pty Ltd
2 Voyager Circuit, Glendenning , NSW 2761

t: 02 6788 2155
e: [email protected]

  1. Privacy complaints

Please direct all privacy complaints to Sitech Solutions’ Privacy Compliance Officer. At all times, privacy complaints:

  • will be treated seriously;
  • will be dealt with promptly;
  • will be dealt with in a confidential manner; and
  • will not affect your existing obligations to Sitech Solutions or affect the commercial arrangements between you and Sitech Solutions.

Sitech Solutions’ Privacy Compliance Officer will commence an investigation into your complaint. You will be informed of the outcome of your complaint following completion of the investigation. In the event that you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Federal Office of the Australian Information Commissioner.